Refunds & Returns.
Because many Marketing Consultants projects are produced specifically for a customer, return, replacement, cancellation, and refund options can depend on the type of product, customization, production status, and the issue involved.
Overview
Marketing Consultants provides custom apparel, embroidery, graphic design, signs, vehicle graphics, promotional products, and related branded materials. Many projects are made, decorated, printed, stitched, designed, or ordered specifically for an individual customer.
For that reason, return and refund requests are reviewed based on the specific project rather than treated as ordinary off-the-shelf retail returns.
If there is a problem with an order, contact Marketing Consultants as soon as possible so the project and available options can be reviewed.
Custom & Personalized Work
Items that have been customized, decorated, embroidered, printed, cut, produced, ordered, or otherwise prepared specifically for a customer may have limited return or cancellation options once work has begun.
This may include, depending on the project:
- Custom apparel and embroidered items.
- Signs, banners, decals, and displays.
- Vehicle graphics and wraps.
- Custom graphic-design work and prepared artwork.
- Promotional products ordered with specific branding, quantities, colors, or configurations.
Eligibility for a return, replacement, credit, or refund may depend on the nature of the order, whether production has started, whether materials have already been ordered, and whether the finished item matches the approved project details.
Damaged, Defective, or Incorrect Items
If you believe an item arrived damaged, contains a production defect, or does not match the approved order details, contact Marketing Consultants promptly with the order information and a description of the issue.
Photographs or other documentation may be requested so the issue can be reviewed. Depending on the circumstances, available resolutions may include correction, re-production, replacement, credit, refund, or another reasonable solution.
Normal variation in materials, sizing, color reproduction, placement, manufacturing, or production may occur and does not automatically mean an item is defective.
Cancellations & Order Changes
Contact Marketing Consultants as soon as possible if you need to cancel or change an order.
Whether a cancellation or change can be accepted may depend on the stage of the project. Costs may already have been incurred for artwork, setup, ordered merchandise, materials, production, or outside vendor work.
Changes requested after artwork approval, product ordering, or production has begun may result in additional cost or may not be possible.
Return Requests
Do not send items back without first contacting Marketing Consultants. A return request should be reviewed before merchandise is shipped or brought back.
If a return is approved, instructions will be provided for the next step. The condition of the item, customization, original packaging, project details, and reason for return may be considered when determining available options.
Refunds, Credits & Replacements
If a refund, credit, replacement, or re-production is approved, the resolution will be based on the circumstances of the specific order.
Where a refund is issued, processing time can vary depending on the original payment method, financial institution, and transaction processing provider.
Shipping charges, setup charges, design work, special-order merchandise, completed production, or other project costs may affect the amount eligible for refund or credit when applicable.
Third-Party Catalog Products
Marketing Consultants provides access to an external promotional-products catalog. Certain products may be supplied, manufactured, fulfilled, or processed by third-party vendors.
Vendor availability, manufacturer policies, product specifications, order status, shipping, and return restrictions may affect what options are available for those items.
Marketing Consultants will review customer concerns relating to promotional-product orders and help determine the appropriate next step based on the specific product and vendor circumstances.
Contact Us About An Order
If you have a question about a return, refund, cancellation, damaged item, incorrect order, or other project concern, contact Marketing Consultants:
Marketing Consultants
611 W 27th St
Scottsbluff, NE 69361
308.632.4140
When possible, have your order or project information available so the issue can be reviewed more quickly.
Something Wrong
With An Order?
Contact Marketing Consultants with the project details and tell us what happened. We’ll review the order and help determine the appropriate next step.